Terms of Use

This website (also known as “www.cytolifeasia.com”,“the Company”, “We”, “Us”, “CytoLife MediSpa”) and its related services are made available to you based on the following Terms of Use & Service and any other rules posted on our Sites & any written communication in the forms of e-mails, vouchers, etc (collectively known as “TOS”). Please read the TOS carefully before placing any orders on this website. We recommend that you should keep a copy of the TOS for future reference.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 years old, you must let your parent or guardian know about www.cytolifeasia.com Privacy Policy before you register to use this Site or any of this Site’s services. We, however, reserve the right to only accept orders & item redemption from those over 18 years old.
We may modify the TOS from time to time without advance notice. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

Unless otherwise stated, CytoLife and/or it’s licensors own the intellectual property rights for all material on CytoLife. All intellectual property rights are reserved. You may view and/or print pages from www.cytolifeasia.com for your own personal use subject to restrictions set in these terms and conditions.
You must NOT:

  1. Republish material from www.cytolifeasia.com
  2. Sell, rent or sub-license material from www.cytolifeasia.com
  3. Reproduce, duplicate or copy material from www.cytolifeasia.com
  4. Redistribute content from CytoLife(unless content is specifically made for redistribution).
  5. Hyperlinking to our Content.
The following organizations may link to our website without prior written approval:
  1. Government agencies;
  2. Search engines;
  3. News organizations;
  4. Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
  5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
These organizations may link to our home page, to publications or to other website information so long as the link:
  1. Is not in any way misleading;
  2. Does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  3. Fits within the context of the linking party's site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:                             
  1. Commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
  2. Dot.com community sites;
  3. Associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.
We will approve link requests from these organizations if we determine that:
  1. The link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);
  2. The organization does not have an unsatisfactory record with us;
  3. The benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and
  4. Where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other website information so long as the link:
  1. Is not in any way misleading;
  2. Does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  3. Fits within the context of the linking party's site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@cytolifeasia.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our website as follows:
  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party's site.
No use of Celllora’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
  1. Limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. Limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:
  1. Are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
  2. In relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

To use some of the services or features made available to you on this Site, you may need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please make the necessary change(s) or notify us immediately at the following e-mail address info@cytolifeasia.com. You may also want to view our Privacy Policy. We may change registration requirements from time to time.

In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. In compliance with JPDP Act 2010, the company can record NRIC number as a unique identifier for registration of new customer purposes. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the www.cytolifeasia.com terms of eligibility, who have been issued a valid credit card by a bank acceptable to www.cytolifeasia.com, whose applications are acceptable to www.cytolifeasia.com, and who have authorized www.cytolifeasia.com, to process a charge or charges on their credit card in the amount of the total purchase price for the items which they purchase. www.cytolifeasia.com, reserves the right to restrict multiple quantities of an item being purchased by any one customer.
By making an offer to purchase any treatment, voucher or product (collectively known as “Item”), you expressly authorize us to perform credit checks and, where www.cytolifeasia.com, feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions. Please refer to our Privacy Policy for further information about how we use your data.

Prices shown on the Site are in Ringgit Malaysia by default and are inclusive of any relevant local Malaysia tax charges at the applicable rate.
All prices and offers remain valid as advertised from time to time. The company reserves the right to change prices of items at any given time without advance notice. However, the Ringgit Malaysia price of an item displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
Item prices displayed in alternative major currencies (if any) are indicative only, using existing currency exchange rates. Upon the submission of your order, the price charged to your credit card (or preferred payment option) will be based on Ringgit Malaysia price indicated on the website.
If you are a customer whose credit card is not denominated in Ringgit Malaysia, the final price you will be paying will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. www.celllora.com is not responsible for any discrepancies that may occur due to exchange rate conversion.

Once your order has been placed, and your payment has been successfully processed, you will receive an email acknowledging the completion of the purchase. The confirmation email will contain the details of your order with e-voucher(s) attached. If you have selected to send as e-Gift Voucher option, you will receive only the acknowledgement email, and your recipient will receive the e-Gift Voucher(s). This signifies the completion of the contract between you and www.cytolifeasia.com. The sale contract is concluded in Malaysia and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to receive payment, that shipping restrictions apply to a particular item, that the item ordered is unavailable or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any item from the Site whether or not that item has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment can be made by Visa, MasterCard, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it. We will take reasonable care to make our site secure. All online banking transactions on this site are processed using PayPal, which is a secure online payment gateway that encrypts your details in a secure host environment.
In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.

Please contact info@cytolifeasia.com if you should have any questions or encounter issues with making payment.


All e-vouchers purchased may have different validity period which will be stated on the individual promotional pages. The actual validity date will be displayed on the e-vouchers. Once surpassed the expiry date, the e-voucher is considered voided and no refund or extension will be given.
The e-vouchers are only redeemable for the items listed on the voucher(s) and cannot be exchanged fully or partially with other items.
All vouchers purchased are subjected to the specific terms and conditions of the items/promotions as listed on the e-voucher(s) and/or at the promotional pages as well as the Terms of Use of this website. It is the purchaser responsibility to review the terms & conditions prior to purchase. By making the purchase, it is deemed that the purchaser has agreed and accepted the stated terms & conditions.
Vouchers provided to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.

All items available on www.cytolifeasia.com are in the form of electronic vouchers and will be send to your or your recipient’s registered email address(s).
For service items, voucher’s recipient is required to:
  • Make advance reservation at the desired (unless otherwise indicated) CytoLife MediSpa outlet. Please mention that you will be using the e-voucher purchased from our website.
  • For verification purposes, kindly show digital/ printable version of e-Voucher (s) to our Customer Service Officers upon arrival.
For product item(s),
  • You can pick up your item at the outlet of your choice (unless otherwise indicated). Please call the outlet hotline to indicate your preferred collection time. Please allow 2 working days from the time of your call for processing.
  • For verification purposes, kindly show digital/ printable version of e-voucher(s) to our Customer Service Officers for collection of your item (s).
We reserve the right to refuse rendering of service or to withhold any product item or charge a full fee/retail price of the services rendered or products consumed should the voucher is not presented or the voucher is deemed invalid for any reason and no compensation/refund will be provided for such cases.
The First Time Customer Special promotion is valid only for Malaysia Citizens. This promotion is not transferable. Only the registered person whose name appears on the voucher is eligible for redemption. Valid NRICs are required for verification before the treatment will be rendered.
For any other items, we will allow the redemption of the items to the person(s) who presents the valid e-voucher(s). The company will not be responsible for any ‘stolen’ or ‘misuse’ of the vouchers by any other persons.

•           Single Treatment (Normal or Promotional Price)
Full payment for services which can be performed on the same day. For treatments requiring preparation of treatment ingredients will require at least 3 days in advance.
•           Packages (Normal Price)
Deposit of 25% from the total package price and the remaining sum must be made within 3 months before appointment booking and commencing the first treatment.
•           Packages (Promotional Price)
Deposit must be at least 50% from the total price and the remaining sum must be made within 2 months before appointment booking and commencing the first treatment.
•           Refund For Deposit
All deposit on packages are non-refundable and non-transferable to other individual. Customer may convert the total payment made for retail products at normal price. However, it is up to the discretion of CytoLife MediSpa to allow conversion of paid amount to other package, service, or treatment amount not more than the total sum paid.
•           Fully Rendered Services
Under no circumstances will refunds be issued for services rendered. This includes; completed treatments and according to schedule and proof of improvements after treatment.

If no improvements due to underlying medical causes not informed, unknown before and when the treatment is carried out, or other causes which resulted in no improvements, no refund will be given unless otherwise determined by the Management.
•           Un-Utilised Services
Refunds will be issued for remaining packages paid, but unutilised, with a maximum of 30% of remaining package price. Customer, however, may convert the remaining total sum for retail products at normal price.

Unused amount of the package can be exchanged to other package of equal to or lower value, or retail products at normal price within 7 days of purchase.
  1. Kindly provide us with a 24-hour cancellation notice for your appointment.
  2. Rescheduling of appointments is subject to availability. Cancellations or rescheduling require 24-hour notice for any singular appointment or service.
  3. Rescheduling of appointments involving preparation of treatment ingredient required minimum of 3 days in advance. Cancellations or rescheduling of less than 3 days will be subjected to a 50%  prorated amount per treatment (excluding any free promotional treatments).
  4. Cancelling multiple services, or packages, or parties more than 2 requires a minimum of 48-hour notice. Any cancellation with less than the required time may incur a 50% cancellation fee.

Your use of the Websites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including www.cytolifeasia.com. Software and all HTML and other code contained in this website.
All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Website are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the Content only as expressly authorized by www.cytolifeasia.com and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. www.celllora.com tries to ensure that the information on this website is accurate and complete www.celllora.com does not promise that www.celllora.com content is accurate and/or error-free.
www.celllora.com does not promise that the functional aspects of the website or www.celllora.com. Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. We will not be responsible for any damages cause from your use of this website.

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this website on a temporary or permanent basis.

We may include hyperlinks on this website to other websites or resources operated by parties other than www.celllora.com, including advertisers. www.celllora.com has not reviewed all of the websites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

We are not responsible for losses not caused by our breach or negligence or indirect losses which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events which beyond our reasonable control.

At our request, you agree to compensate us fully, defend us and hold www.celllora.com harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and www.celllora.com as a result of the TOS or your use of this website. You agree that you may not and will not hold yourself out as a representative, agent, or employee of www.celllora.com, and we shall not be liable for any representation, act, or omission on your part.

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

The TOS together with all our policies and procedures will be governed by and construed in accordance the relevant Malaysia law and the relevant courts of the Malaysia will have exclusive jurisdiction.

www.celllora.com, Celllora MediSpa  aim to comply with the requirements of the Jabatan Perlindungan Data Pribadi (“JPDP) and respects your choices in respect of your personal data.
The main purposes for which your personal data is collected, used or disclosed by Celllora MediSpa, its related corporations and our service providers in Malaysia include providing you with our products and services, managing your purchases and data profile, processing payments, addressing questions and feedback, improving our products and services, as well as where permitted under law, sending you marketing and promotional offers on products and services, and personalized content and advertising based on your preferences or demographics.
In addition, if you have registered your telephone number with the national Do Not Call (DNC) registry, we will not send you promotional and marketing messages via your telephone number.  However, we reserve the right to contact you via the phone number registered with us with matters regarding reservation, purchases and/or account details.
For more information about JPDP 2010, please visit the the website at http://www.pdp.gov.my/index.php/my/akta-709/akta-perlindungan-data-peribadi-2010